Your returns landing pad in Chile & the Southern Cone
We receive, inspect, grade and disposition your LATAM returns locally — so you never pay international freight on a return again.
- ✓Received & checked inSantiago hub · scanned against RMA
- ✓Inspected & gradedGrade A · like-new · photo on file
- ●Disposition in progressRestock to local inventoryrefund trigger ready
- 4Refund triggeredValue recovered · no return freight
of cross-border e-commerce orders in LATAM come back — higher for apparel and footwear.
to ship a single unit back to China or the U.S. than the product is often worth.
is the return window Chilean consumer law grants — sellers need a local return address to comply.
One local flow, from RMA to refund
A defined, auditable process you can show your customers — the SLA clock starts the moment a unit lands at our Santiago hub.
Authorization (RMA)
The return opens against an RMA. Every unit we receive is matched to it.
Receive & check-in
Scan, count and timestamp on arrival. A dedicated returns lane — never mixed with inbound.
Inspect & grade
New / like-new / used / damaged, against a written rubric, with a photo per unit.
Disposition
Your rules decide: restock, reprocess, consolidate for reship, store or dispose locally.
Update & notify
We register the outcome and notify you to trigger the refund or credit.
Report
A dashboard of volumes, return reasons, recovery rate and turnaround times.
Priced per line, not one flat fee
Transparent per-action pricing so you only pay for what each return needs. Reference ranges in USD — final quote fits your volume and mix.
| Service | What it covers | Reference (USD) |
|---|---|---|
| Receive / check-in | Receive, scan and register against the RMA | $1–$3 / unit |
| Inspect & grade | Assess condition and assign a grade | $1.50–$5 / unit |
| Photo documentation | Per-unit photo logged in your portal | $0.25–$1.50 / unit |
| Restock | Return sellable stock to local inventory | $0.50–$2 / unit |
| Reprocess / refurbish | Clean, repack, minor repair | $5–$25+ / unit |
| Storage | By volume / pallet / month, or per unit | quoted |
| Consolidated reship | Batch return to your fulfillment center | freight + handling |
| Local disposal | Certified destruction or donation | $0.25–$1 / unit |
Recommended to start: a base monthly fee (local return address + reporting portal) plus a per-unit fee for each action. Billed in USD through our U.S. LLC.
Built around what actually drives the decision
No return freight
Every unit that lands here is a transpacific return you don't pay for.
Fast time-to-refund
3–7 business days from hub to refund trigger — published as an SLA to cut chargeback risk.
Value recovery
Restock and resell locally to recover 40–60% of value instead of writing it off.
No black box
Photo, grade and disposition per unit in a portal — full traceability, not a mystery overseas.
What a local landing pad saves you
Estimate the freight you stop paying when returns land in Chile instead of crossing the ocean back.
Illustrative estimate on freight only. Real savings depend on lanes, weight and mix; value recovery from restock/resale is additional.
Two markets, one landing pad
If you sell into Chile and the Southern Cone from abroad, your returns have nowhere local to land. That's the gap we fill.
U.S. sellers & DTC brands
- Shopify DTC brands opening LATAM with Shopify Markets
- Amazon & Mercado Libre sellers exporting to Chile
- Cross-border enablers & aggregators bringing brands to LATAM
- U.S. 3PLs with no Southern Cone presence (B2B2B partner)
China cross-border sellers
- Cross-border sellers shipping to Chile / LATAM at scale
- Low/mid-ticket sellers who value local disposal over return
- Freight forwarders already moving cargo into Chile
- Electronics, home, fashion brands professionalizing after-sales
Tell us your returns problem
Send a few details and we'll come back with a reference quote and a small pilot plan.